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SUPPORT SYSTEM
Web Development

High-performance web platforms built to scale

We build the web application your business runs on: the customer portal, the internal dashboard, the booking engine, the SaaS product. Designed around your workflows, engineered to stay fast and maintainable as they change.

What web development means here

Most companies reach this point the same way. A spreadsheet became the system of record. A third-party tool covers 70% of the process and the other 30% is done by hand. Customers ask for something the off-the-shelf product cannot do. At that point the question stops being "do we need a website" and becomes "what do we build, and how do we keep it running for the next five years". That is the work we do. We design the data model, build the application around your actual process rather than a generic one, and integrate it with the systems you already pay for. The result is server-rendered where that is fastest, interactive where it needs to be, tested where it matters, and documented well enough that the next engineer — ours or yours — can pick it up. We do not start from a page builder or a theme. We start from what the software has to do.

Key benefits

What this changes for your business.

Performance that survives growth

Query budgets, caching and server-side rendering are decided during architecture, not retrofitted after the first slow month.

Security as a default, not a phase

Authentication, authorisation, CSRF, rate limiting and security headers are part of the first commit rather than a hardening ticket at the end.

A codebase the next person can read

Conventional structure, meaningful names and tests around the parts that would be expensive to break. Handover is not a rewrite.

Built around your process

The application follows how your team actually works. We do not ask you to change the business to fit a template.

Multilingual and right-to-left from the start

Every project ships with English, Turkish and Arabic support in the routing, the content model and the layout — including true RTL.

Fewer moving parts

We choose boring, well-supported tools over fashionable ones. That is what makes an application cheap to run three years later.

What we deliver

The things you actually receive.

  • SaaS platforms

    Multi-tenant products with subscriptions, roles, usage limits and a billing integration that reconciles.

  • Customer portals

    Give clients their own account, documents, invoices, requests and status — without an email thread in the middle.

  • Internal dashboards

    One screen where operations, numbers and exceptions live, instead of four tools and a spreadsheet.

  • Booking and scheduling systems

    Availability rules, capacity, time zones, confirmations and the double-booking protection that makes them trustworthy.

  • Marketplace platforms

    Two-sided products with listings, search, messaging, payouts and the moderation tools an operator needs.

  • Content platforms and CMS

    Editorial workflows, structured content and translations that an editor manages without calling a developer.

  • API-driven applications

    A documented API first, with the web interface as one of its clients — so a mobile app or a partner can be the next one.

  • Progressive Web Apps

    Installable, offline-tolerant web applications for teams working in the field or on unreliable connections.

  • Corporate websites with real substance

    Fast, accessible, multilingual sites where the content model matches how the business actually describes itself.

  • Legacy modernisation

    Replacing an aging system in stages, with the old and new running side by side rather than a single risky cutover.

Core capabilities

The engineering disciplines this service draws on.

Frontend engineering
Backend development
Database architecture
Authentication & authorisation
REST API design
Real-time features
Payment integrations
Third-party integrations
Search & filtering
Headless & traditional CMS
Analytics & reporting
Performance optimisation

Technologies we use

The stack we would reach for, and what each part is for.

Laravel

A mature PHP framework for secure, maintainable server-rendered applications and APIs, with authentication, queues and testing built in.

PHP

The language behind a large share of the web, and a fast, strictly typed one since PHP 8.

React

A component library for interfaces with a lot of state — dashboards, editors and anything that updates while you look at it.

Vue.js

A progressive interface framework that can be added to one page of an existing application rather than requiring a rewrite.

TypeScript

Static types over JavaScript. On a codebase several people maintain, it turns a class of runtime bugs into compile-time ones.

Tailwind

A utility-first styling system that keeps a design consistent across a large codebase without a growing pile of bespoke CSS.

MySQL

A widely deployed relational database — a safe, well-understood default for transactional business data.

PostgreSQL

A relational database with strong support for JSON, full-text search and geospatial data, for models that outgrow plain tables.

Redis

An in-memory store used for caching, queues and rate limiting — the difference between a page that waits on the database and one that does not.

AWS

Cloud infrastructure with managed databases, storage and networking, so capacity follows demand instead of a purchase order.

Docker

Containers, so the application a developer runs locally and the one running in production are the same artefact.

Technology adoption

Technologies in this stack are publicly documented as being used by organisations including those below.

GitLab

Vue.js

Source

Slack

TypeScript

Source

These organisations are named as documented users of the technologies listed. They are not clients of Vertex Arc, and their inclusion does not imply any relationship with or endorsement of Vertex Arc.

Industries we serve

Sectors where this service tends to fit well.

  • SaaS
  • E-Commerce
  • Professional Services
  • Real Estate
  • Education
  • Media & Publishing

Our delivery process

How an engagement runs, from first conversation to ongoing support.

  1. Discovery

    We work out what the software has to do, who uses it, and which constraints are real. The output is a written scope, not a proposal.

  2. Architecture

    Data model, boundaries, integrations and infrastructure decided and agreed before anybody writes application code.

  3. Design

    Flows and interface, including the empty, error and permission states that decide how the product actually feels.

  4. Development

    Built in reviewable increments against a conventional structure, with tests around the parts that would be expensive to break.

  5. QA & security

    Functional testing, performance checks, and a review of authentication, authorisation and dependency risk before launch.

  6. Launch

    Deployment, monitoring, and a period of close attention while real traffic finds what staging did not.

  7. Continuous improvement

    Patches, upgrades and new work through the support system, so the product keeps being maintained rather than quietly ageing.

Use cases

What this looks like as a finished product.

Customer portal

A logged-in area where clients see their projects, documents, invoices and open requests, and can raise a new one without emailing anybody.

Operations dashboard

One place for the numbers a team checks every morning, the queue it works from, and the exceptions somebody has to decide about.

Booking platform

Availability rules, capacity limits, time zones, reminders and cancellation policy — with the concurrency handling that stops two people taking one slot.

Why Vertex Arc

Senior engineers on the actual work

The people who scope your project are the people who build it. Nothing is handed down to a bench.

Architecture decided before code

Data model, boundaries and integration points are agreed in writing first. That is what keeps month four from being a rewrite.

You own everything

Repository, infrastructure, domains and accounts are yours from day one. There is no lock-in to argue about later.

Support that continues after launch

Monitoring, patches and a support system with real ticket tracking — not a phone number somebody might answer.

Frequently asked questions

How long does a custom web project take?
A focused first release is usually eight to sixteen weeks depending on how much of the process is already settled. We scope in stages, and the first stage is always a working slice you can use rather than a document.
Can you modernise an existing system instead of replacing it?
Usually yes, and usually that is the better answer. We put the new application beside the old one, move one workflow at a time, and keep both running until nothing depends on the old system. A single big cutover is the version that goes wrong.
Do you build both the frontend and the backend?
Yes. Interface, application logic, database and deployment are one engagement with one team, which is what removes the "that is the other side's problem" conversation.
Can you integrate the tools we already use?
That is most projects. Accounting, CRM, ERP, payment providers, shipping, e-signature, email — anything with a documented API or a supported export. Where an integration is fragile we say so before it is built, not after.
What happens after launch?
You get the repository, the infrastructure and the documentation. If you want us to keep running it, our maintenance service covers monitoring, security patches, dependency upgrades and new features through the support system.